2. pgn. 1. Cleoriff. 1. My watch5 with its own esim works fine in the UK (without phone) but now I am in Greece and it doesn't work at all - cannot make or receive calls. I have enabled roaming even though it shouldn't matter. I can see it latches to a local network but can only do emergency calls. Virgin mobile customer service assured me that this wouldn’t happen but it did. I am currently working abroad and being concerned about their guidelines on the switch I gave them a ring. I was told that if my scheduled switch to O2 didn’t work that they would try again next month. Instead they have If Abroad means Europe, - then note the 'drop down to 3G' advice above won't work in the dark shaded countries in the map below: And if it means the USA, then there is also no 3G, and you will need to have 4G calling enabled on your phone for voice calls - or go for a local prepaid SIM while in Some things to try: 1 - Reboot phone. (or toggle airplane mode). 2 - Manually search for a different network. 3 - If using an iPhone, change data apn to "mobile.o2.co.uk". 4 - Turn off 4g (use 3g) 5 - Check with O2 for any roaming bars. Registered: 04-04-2012. Options. 06-06-2020 21:08 - edited ‎06-06-2020 21:09. @GavGregg. Try manually selecting a different network and if using an iPhone, change data apn to "mobile.o2.co.uk". If nothing works, contact customer service to have roaming bars removed Guide: Coronavirus Community Help and Support. Options. on ‎21-11-2022 13:22. This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202. Click Here For Social Media Support Links VirginmediaO2 THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS. O2 outages reported in the last 24 hours. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. It is common for some problems to be reported throughout the day. Downdetector only reports an incident when the number of problem reports is significantly higher than the 1 day ago · All O2 SIM-only deals come with unlimited calls and texts. Only one plan – that’s the 1GB 30-day deal – comes with 1,000 minutes and unlimited texts. You can, as long as the handset isn’t locked to another network. If your new phone takes a different-sized SIM, you can request the correct size from O2 either online or in store. Here's how you can fix the 4g data not working problem: Launch your device Settings. Tap Network & Internet (or Mobile networks depending on how it is on your phone) Next, select the preferred network mode. Doing so will reveal a pop-up menu. Now, select the highest network mode: usually 2G/3G/4G (auto). Guide How to Top Up (PAYG) Go to any O2 shop or anywhere you see the green top-up logo and ask for an O2 top-up. You can pay by cash or card. Then call 4444 free from your mobile, or 08456 062 277 from a landline, enter the number on your receipt and follow the instructions. Then reach out to O2 on Social media, links below this post, for help c7I22.